What do you do when you’re faced with a difficult challenge as a manager or staff? How do you create an energized working environment where everybody enjoys what they’re doing and everyone admires the workplace?
Reading this book has taught me how to apply some priceless principles to achieve these results. First, no matter what, we have the choice to choose our attitudes. We may not have control over the challenges but how we respond matters. Aside from dealing with customers, while relating with others we should strive to make their day, be there and have fun.
All I know is that things won’t get better until we choose to make them better — and I want things to get better
Being there entails paying close attention to the needs of the other person. We are in a world that’s filled with distractions; our mobile phones and social media rank top in this category. Therefore, paying attention may seem difficult but it’s achievable if we learn how to focus on the other person.
Having fun doesn’t mean you’re not serious with your work. You can be serious with your work and not serious with yourself and colleagues. I think I’m good at this because it drives creativity. These are just snippets from the book.